Back in April of 2004, I ordered a pair of royal blue and white jordan 12's. After 4 weeks I emailed them letting them know I hadn't received my shoes, but no response. I emailed them a few more time and finally I got a response but he still didn't help me.
So I emailed on at least 10 more times and he just said the same thing he did the first time he answered so basically I just kept filling up their mail box with emails. It's now going on about ten weeks since I ordered them I'm still working on getting my money back.
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