Canada-Complaints.com » Health & Medicine » Complaint / review: Shoppers Drug Mart - Inconsiderate and Arrogant Pharmacists | #10991

Shoppers Drug Mart
Inconsiderate and Arrogant Pharmacists

I phoned this 24 hour Shoppers Drug Mart and I explained to the Pharmacist that I got my prescription logged in another Shoppers branch but would like to get the prescription in their store since I need the medicine by morning and the branch that logged my prescription was already closed. I explained that the other pharmacist said to just show the other branch the piece of paper showing my logged prescription and they will be able to fill me one. This pharmacist in the 11408 Jasper Ave location said yes to me on the phone and when I got there driving for about 20 minutes near midnight and just coming after an evening shift the pharmacist said he couldn't fill it out since they can't "contact anybody from the store" where I got the logged prescription from. Of course they wouldn't be able to talk to them because they are already closed and for the exact reason I phoned them is that they are a 24-hour dispensing pharmacy. What peeved me on end is they guy saying "yes you can come here and we'll fill it" and then give me some lame excuse that it can't be done because it's not following a procedure that they need to talk to another pharmacy first before they could fill it. I know the guy is probably just being lazy or very inconsiderate because before I was able to transfer prescriptions to another shoppers branch because the branch I go to was close for the holidays. At that time all they have to do was to honor the refill remaining as stated on the box of the medicine and faxed the home pharmacy in the morning. If they can do it there why can't the Shopper's at 11408 Jasper Ave could not do it? They even went as far as lecturing me why I'm getting my pills late and that I should not be changing pharmacies. It's just too arrogant that they wouldn't even consider the fact they said yes to me on the phone and made me believe I could have the prescription filled. I have nothing but good experiences with Shopper's Drug Mart before but this one experience really ruined their reputation for me. Where's the customer service? The two pharmacists 'ganged' up on me smirking and lecturing me how wrong I was. I am so peeved I vow never to return to that store again where the pharmacy is manned by arrogant and incompetent pharmacists.

Date:

Company: Shoppers Drug Mart

Country: Canada   Province: Alberta   City: Edmonton

Category: Health & Medicine

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