I work in customer service and never had I imagined the level of ignorance possible in this field.
Today I went to Shoppers Drug Mart in London, Ontario (Adelaide & Huron) to pick-up my birth control prescription. I went to the dropoff and the gentleman told me it would be 15 minutes. I spent about $40 worth of other stuff while I waited and, seeing that it was busy, gave them a few extra minutes and waited in the waiting area beside the pharmacy. After approx 25 minutes I went to pickup my prescription. When I gave my name the short blond woman was very rude and told me that my prescription was expired (legit. I had another one with me, but thought they would've let me know if the old one had run out) and that I wasted their time. Taken aback I apologized and said I did have another one with me. I was the only customer waiting there, but she wouldn't take my other prescription. Insteatd she told me that I was in the pickup line and would have to get in the dropoff line (a few feet away, no one else in line). She turned her back on me and went to work behind another counter... how embarassing! There was no one there to help me at the dropoff line. I looked like an idiot and felt worse as she said all those things loud enough for people in the aisles to hear and the college student standing behind the counter.
I'm a pretty easy going person and customer and have NEVER felt the need to complain before, but this is eating at me.
I pay for this service and have never felt so humiliated by a stranger before (by that time other people were there). Chastised in public by this individual to whom I was nothing but pleasant, I took my prescription and went to Rexall instead. Good choice, they're cheaper and had much better service!!! But I never want to spend another cent in shoppers again. Good to know since I've always been an emotional Shoppers shopper. Goodbye!
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