Purchased a bonded leather chaise that was not available as promised (10 days later) and was sealed upon pickup. Was told at the warehouse that they could not load it if i unwrapped it to inspect it. this was after i had paid for it as they would not take it off the shelf until i paid. got it home and the leather was severely creased all over. Called customer "horrible" service and was told technician would have to come out. One week later (jan 11) technicians came out and could not do anything. Report was "severely creased". Jan 16 left message with service, no call back received. Jan 18 still no update so i called. Was told technicians had not submitted the report. They were going to follow up. Jan 21 no update, called back to find out there was no record of my call on Jan 18. Again was told they were going to f/up with technicians. Jan 26 no update received; call again and was told the photo's were sent to the manufacturer for assessment. Jan 31 called back; no update received from manufacturer. Waited until today Feb 10; was directed to several people at customer service; everyone avoided the issue. I am ready to return the sofa to the store (all sales final don;t you know) anyway and leave it on the street with a huge sign telling everyone what a scam they are.. Words of warning... Don't buy at Bad Boy!!!