Late last Nov I bought a sofa that was just my size – I am 5’2” – I could sit in it with my feet on the floor and my bottom to the back. Nothing special, the style is all over town – black bonded leather, square arms, approximately $500. It was the size that I wanted and did not find it anywhere else. Many calls, letters, BBB and Cons. Protection, Senior Ad. complaints, time spent waiting for deliveries, 3 sofas later, I still do not have the black bonded leather I chose and paid for. The last delivery -Feb 1/11- was a damaged naugahyde item. A tech confirmed my problem and told me to deal w/C-S. No reply to my calls thus far.