Complaint / review / scam report
Attempted delivery of inferior damaged incorrect sofa set then refused to refund money when I refused delivery

I ordered a sofa/loveseat set from They claimed/lied about their furniture being manufactured in North Carolina which is the hub of fine furniture manufacturing. In fact, their sofas are manufactured in Canada. I selected a sofa style, and the quality (highest) and color of the leather for the sofa, and placed the order. I was charged 1/2 of the total cost at that time. When the sofa set arrived at the local shipping company six weeks after ordering (at that time, prior to actual delivery, I was charged the remainder of the cost), I was informed by the local shipper that it was damaged ( was very angry with him for contacting me with this information, I was told).

When I went to inspect the sofa set, I discovered it was not the set I had ordered. Besides being badly damaged, the set was a different style and the leather was completely different in color and quality than what I'd selected. It was vastly inferior to what I had ordered and paid for. I informed Sofaweb of these problems. They insisted the sofa set was exactly as I had ordered it. We went back & forth many days disputing these facts until they finally admitted it was not the same set as I'd ordered. They then offered to sell it to me at half price. I did not want it (it was UGLY). I asked for my money back. They refused. They told me I must either buy the sofa at half price or reorder a new one. I refused both 'deals.' I then contacted my credit card company, file a dispute and waited several months for the credit card company to investigate the incident. Obviously, they found in my favor. The charges were reversed.

Beware of this company. It is run by two guys who are very slick, fast talkers. They are deceitful in every way. They have bogus 'testimonials' on their website. Also, READ their warranty. They basically state that if you have to return the merchandise FOR ANY REASON (even if it's their fault), they will only refund 30% of the original cost and none of the shipping costs (I personally doubt they'd refund anything)! I was lucky that the local shipping company was honest and smart, and reported the damage to me so that I could inspect the sofa set and refuse delivery! Otherwise, if it had come to my door, I very well may have been stuck with it.

These are bad people out to rip you off.
Author: Contact with Author


Country: Canada   Province: Ontario   City: Thornhill
Address: www. sofaweb. com
Phone: 8667632932

Category: Shops, Products, Services


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