I bought some furniture from Bad Boy Scarborough branch on 2007 worth about $2, 000 and had no problems. I came back the following year for a $600 couch with no problems also. But on October 2009, when I bought some furniture worth abot $5, 000 their service became so terrible that it is not worth it going back to them anymore.
There was spring box backorder and I called the Scarborough branch that out of the so many furniture, they forgot the box spring. Told them that it was a blessing in disguise because I needed a split box spring instead of the regular one. After one week, the delivery guys came back with the regular back spring and not the split one.
Went to the store and followed up with the sales guy with regards to the split box spring. I ended up buying a loveseat worth $800 so they can just deliver them at the same time. The salesguy said that he'd inform me via telephone within 2 days but after 5 days, I did not hear from them and inspite of repeated messages for a return call, nothing, not even from their manager.
I ended up of going to the store and spoke with the manager. Apparently, the salesguy did not enter the additional cost to the split type hence it was held up in delivery. I told the manager that it was not good business practice that the salesguy did not inform me of the added cost. The manager agreed and said that all was even and even gave me a $50 gift certificate.
1 day prior to the promised delivery date, I got a call from their delivery department that I still owed them$171 for the split box spring. I called the store again and spoke with a different manager who was oblivious to the issue since the other manager I dealt with was on his day-off. I just wanted to get through with the deal since the $1, 000 mattres was getting ruined without the split box spring.
Now, I informed the other manager that I was not told of the added cost and the previous manager supposedly wrote it off. Nonetheless, I told him to just deliver all the items just to get over the issues already and will pay the additional $171. I told them that I am not a happy customer and will definitely spread around the bad service. The response of the manager, "I do not care about your threats, all we want is to make you happy." Now was that stupid and ironic on how to make a livid customer. Moreso, the manager does not care.
That is Bad Boy for you, extremely bad service, will not return your phone calls, additional cost to your part without the proper disclosure and you are held hostage since all sales are final.