Bought a Omitech GPS at Staples.ca that couldn't name over half of the cross streets it encountered. A week later I told them the issue and asked to return it to my local store. They (CSR "Amanda") said that since it was now "discontinued" (news to me) and I'd have to have them pick it up at their convenience. I was barely willing to wait around for them to deliver it, I certainly didn't want to spend another day waiting for them to pick it up. And they have the nerve of putting "Hassle Free Returns" on the back of their receipts!
Told them there was nothing on their site stating the item was "discontinued" or that a different policy applied to returns of such items. They admitted it was their error, but that they are not responsible for the "inconvenience" it causes their customer.
Yesterday I find out that I should have been charged 25% less since it is a clearance item. I ask "Derek" about this and he says they'll reimburse me that amount when I fax him a receipt of someone who got that price. I get such a receipt and find the number he gave me was not a fax number. I have yet to hear back from him.
This isn't the first time we've been jerked around by Staples.ca customer 'service' representatives. We've had items not delivered when they promised they would be, items delivered after they were canceled, price protections not honored., and lots of excuses about how some computer they rely on failed.
I've contacted their PR person (Alessandra Saccal) for assistance and didn't hear anything back. My wife, her business and myself do a great deal of business with Staples. No more.
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