Complaint / review / scam report
Virgin Mobile
Terrible service

I was on a 3 year blackberry pearl plan with vergin mobile that started in Feb 09. Everything was going fine with the phone up until around June 20, when i noticed that it wouldn't charge anymore.this was 5 or 6 days before i had to leave for BC for 2 months, so i told them and they sent me a phone within a few days, that phone was working fine up until about mid july when i noticed that phone wasn't able to charge either, so once again i brought it in, but to a wireless wave, and they called vergin and told them i'd get a new one in 5 business days, 2 weeks had gone by and i still didn't get the new phone, so i emailed them about 3 or 4 times, they didn't reply once when the site states they reply within 24 hours, i went to wireless wave and they called vergin again, vergin mobile actually hung up on wireless wave, and were being extremely unprofessional on the phone. about 4 or 5 days later i got another blackberry, and the blackberry actually they sent me was already broken right out the package and wouldn't charge, so i was once again without a phone, they called again and told them the issue, and tried to put the blame on me, when i even bought a new charger and battery to assure it wouldn't break because of me. so a few more weeks go by and no phone. and they continue to ignore my emails. by this point i had to go home in a few days so i just decided to take care of it back in my hometown on sept 1 when i returned, when i got home i received the new blackberry 5 or 6 days later, and it worked fine, then about 3 or 4 days later they canceled my plan because i didn't pay the bill. i called vergin explaining addressing the problem they have created, and explaining they should have tested the phones being sent out, and they told me to call back in 4 or 5 days. i got fed up, and basically didn't bother with them because they just didn't care. i figured why should i be paying a bill on a phone that wasn't being used. about 2 weeks ago i got a letter saying i owe 1, 122 dollars. i hate to give them money they just don't deserve. but it's not worth screwing my credit over, if i have any left after this.
Author: Contact with Author

Offender: Virgin Mobile

Country: Canada   Province: Ontario   City: Windsor

Category: Electronics and household app.

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