Complaint / review / scam report
Bell Mobility
TERMINATION FEES

Here is my latest experience with BELL HELL!!!

I called Bell Mobility in the last week of January. I needed some help as I was getting ready to move to Nunavut.

I wanted to get a number for the local area I was moving to, and to make a long story short...

After an hour on hold, being transferred etc. I was told that they have NO SERVICE out there!!!

I was transferred to another agent "FLO" which was quite rude and offered me a HARDWARE UPGRADE??!!

What a dummy!! I am moving away and trying to get my phone set up before I go and this broad has no offer but a renewal of

contract. I refused and stated that if my phone will not work where I am moving to, I will have NO NEED for the damn thing.

Anyways, an hour and half later I was finally offered to cancel my line with no penalty because all these companies charge for cancelling a line. I was told that I will have to provide 30 days of notice to them so there goes another 100 dollars but I was happy that it was done and over with. I just recently came back to Ottawa as my whole family lives in the Ottawa area and I wanted to visit! I was handed a FINAL BILL from my father as BELL had gone ahead and charged me another $300 for switching the line off. I called them back right away, so much for being happy to see my family. The next hour of my life was yelling and screaming at the CLOWNS that work at BELL. Anyhow, again I am explaining what happened like a month ago, and what was PROMISED!! The first agent said "Yes, I see the note on your account and I will transfer you to the right agent, they will waive the fee". Next agent that came on the line mentioned that no such note existed. To be honest I have never been so rude on the phone with another human being but I was so angry for being lied to and felt so helpless. The rep was quite upset too and I told her "imagine how I feel, 2 hours plus of my life in the gutter due to slow and horrible service". I asked for a supervisor and "Nick" is the next clown I spoke to. He was as useless as any retard you would find anywhere in the BELL world. I had to explain everything again. It is so hard to keep your composure when you have been promised something verbally, it is not granted and then you are talked to like an idiot. All I can say is that I will never ever go back to Bell when I move back home to Ottawa in the future as this one experience is one that will never be forgotten. I have been in network marketing for 10 years and have thousands of contacts. You are not a contact but you are hearing about it too.

BELL HELL, is how all my friends refer to these clowns as now. One mad customer will tell many, happy ones tell few.

I hope they lose all thier clients to all the competition out there. LONG LIVE ROGERS!!!

Respectfully,

Ali Rafiaie
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Ontario   City: Ottawa

Category: Electronics and household app.

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