Feb 08, 2007 - I placed an order with " Tony"
for satellite equipment totalling $ 931 Canadian dollars and was told it would be shipped out next day. I called back the next day to ask for a tracking number and was told it would be sent via email. The next day I called and was told by another employee that these items were not in stock and haven't been shipped. Somewhat annoyed, I said ok, well in that case, I'd like to cancel my order. He said no problem and when I inquired as to when my Visa would be reinstated the amount billed, he said they couldn't do it before Monday.
I called Monday, talked to Tony who said he tried to reach me to let me know of my order status and I said it wasn't necessary as I had already cancelled my order. He informed my that my order was not cancelled but on hold. I said well just cancel it and reimburse my Visa.
He said I would have to pay a 20 percent restocking fee, a 4 percent cancellation fee and a five dollar administration fee. Needless to say he would not tell me the total amount I would be charged even though they never had the product in stock but insisted on a restocking fee.
At this point I simply said do whatever you have to do, I'll do whatever I have to do and we can all meet in court to have the final decision made by the court. He got quite excited and said well we don't have to take things that far. I replied, fine, just reimburse me the full amount and we can avoid all of that. He carried on as though what I said had no meaning so I simply said Goodbye Sir and hung up the phone.
I just can't believe this company is so adamant in their business practices that they would actually charge anyone for their indiscretion and blatant lying about having shipped it out. I would advise anyone reading this to avoid this company or any other company on a website that is difficult to find a physical address for.
This company is apparently based in Washington and has an office of sorts at the address in Coquitlam. I'd strongly advise not doing business with " Tony " or this RMD Media Group as I still have no clue if my order was cancelled, being processed, shipped or if any reibursement has been made.
Visa has told me they have 30 days to get the items to me or refund whatever amount they like. After that, it's up to me to take the lead by having a dispute filed with Visa or to file a court action against them. Meanwhile it's a wait and see what they do but it's up to them to do something and up to me to respond in whatever way I choose. If this sounds like something you want to avoid, then take my advice and avoid RMD Media wherever you might find them.
Rod
Victoria, British Columbia
Canada
0 comments