Royal Homes sells on the basis of fixed prices but after the contract is signed they add 'extra' charges for administration, delivery, and so-called 'necessary' contractor-initiated changes including delivery. Change orders are represented to be free prior to sign off of the final plans but the company adds a hidden charge in change-order adjustments of 20% every time the customer makes a change. Royal's staff regularly misrepresent facts and make commitments about price and quality that that Royal management later repudiates on the basis of lack of authority of the staff person. Complaints are met with threats to increase prices even further and halting construction which means you have no place to live.
Product quality is acceptable if you watch what they are doing and there is a new home warranty. However, warranty service is poor to non-existent after construction. Royal Homes targets senior citizens as their preferred customers because they usually do not have the resources or energy to fight back.
Pieter
London, Ontario
Canada
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