We bought a brand new lawnmower May 8th. We used it one time to mower our lawned and the second time we used it I pulled the pull cord to start it and it snapped right off. I took it to Spruce Grove Candian Tire where we bought it. We thought that they would just give us a new one to replace this mower we have only used once. No they said they would fix it and it would be ready in 2 weeks. We phone 2 weeks later to find out that it hadn't even been sent out for repairs yet! They then tell us that it will be another 2 weeks. We phone again because no body has called us back yet after 2 weeks and it's still not back yet from repairs. Another week and a half has gone by and we still don't have it back yet! Very disappointed in the service at this store and wish we would have never bought anything from this store. We have went without a mower over a month already. Not impressed!