Complaint / review / scam report
Sears Crafsman lawn mower (Kohler engine)
Refusal to replace or honour warranty

Last may 2010 I purchased a Sears Crafsman lawn mower (Kohler engine) with a 2 year warranty. Two weeks (two uses) after I ran the new mower it refused to restart after cutting front lawn. I brought the mower in for replacement at which point they refused and stated that they would attempt a repair. After much feuding and a supposed back order of a part, I received my mower 8 yes EIGHT weeks later. It seemed to function for the few times I used it until end of season. This year spring of 2011 the same issue came back. The mower would not restart after cutting one half of lawn. I then brought the mower back for repair (still under warranty). Now 3 weeks later I'm told it needs a new carburetor and nothing could be done until I surrendered 40 dollars. I proceeded to explain the previous issue and repair regarding this mower and asked to speak to a manager. I was told that no one is available and that someone would call me back. This has happened for approx 5 calls and counting within 3 weeks. Sears is holding my mower that I fully paid for hostage and refusing to honor the warranty. At this point I'm considering small claims court. Robert P
Author: Contact with Author

Offender: Sears Crafsman lawn mower (Kohler engine)

Country: Canada   Province: Canada
Site: sears.ca

Category: Construction & Repair

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