My husband and I had a company called Drain Source Drain Service Ltd. do some plumbing work for us which included ripping up the shower floor in our downstairs bathroom in order to replace a pipe and the drain. The work was started Aug26/08, and the shower floor has still not been completed.
This work began Aug26/08 with the removal of the shower floor, installation of a new drain pipe, installation of a pedestal sink and faucet that we already had purchased, and replacement of our kitchen faucet. The re-cementing of the shower floor was completed on August 27/08 (by Vince). My husband paid $2000.00 cash to Vince Forgione (the Estimator/Project Co-coordinator according to his business card) (I know, we're idiots) on Aug26/08, and our job is not complete.
Needless to say, we have made dozens of phone calls and have had more than 6 appointments missed by the person who is supposed to tile the floor (not Vince, but his tiler). Vince only returned one of our calls in early September to say that the tile person had had a death in the family but would be at our house on a certain date I have all of the dates documented.
You can never actually get in touch with Vince his 2 office numbers are not Drain Source but people who apparently page him. The cell number is a woman's voice that says you've reached Drain Source and you can leave a message, but the call is never returned.
We just want to get the job finished since we have paid in full for work which INCLUDED replacing the tiles (this is written on the invoice) on the shower floor so that we can actually use it. We're really nice and trusting people (our obvious downfall) and we're not only being treated with the utmost rudeness, but we're being ripped off too.