I went shopping at capilano Safeway and I noticed this older female yelling at a young girl who was standing there facing the aisle, When I got closer, I could tell the young girl had Downs syndrome and she was crying. I asked her if she was okay and her name (her name is Nicole) and if she worked here? She said yes and I talked to her a bit to calm her down. The old lady was yelling at her to move out of the aisle, humiliating the poor girl. I asked the young girl if she knew that old lady's name but she started stuttering badly and just kept saying she was mean and kicked her out of the aisle. After about 10 minutes of talking to this young girl, who says she is around 18 or 19 and went to McNally High where my son went, I told her I was going to speak to the manager about this and if she was alright with it. She said yes, it was her last day and she was glad to be going. I told her no one had the right to bully her this way, that especially others should be more considerate especially those that work together. I told her it was not her fault that she did nothing wrong. I went to talk to the manager and the 2nd in command came to speak to me. I don't think he knew who I was talking about and yes, the store looked understaffed. I told him about the young girl, how she is in the aisle crying after I witnessed the older lady bullying her. He said he would deal with it but walked into an officer and I don't think handled it. When I went through to pay for my items, I mentioned this to one of the cashiers and she knew exactly who I was talking about, said this happens to that young girl by that old woman allot and wondered if I had told her off or put her in her place cos she apparently does not listen. SO, I take it this older lady goes around yelling and screaming at other staff members and in front of customers A LOT and gets away with it. Plus, she freaks out on a young girl with Downs syndrome (shows her no patience whatsoever) and nothing gets done about her rotten behaviour. Well, whoever reads this should go there and handle this properly because untiles someone stands up to this woman and tells her why her behaviour is so wrong..she is going to continue to do it! Until, this situation is actually handled I refuse to shop there anymore and I will tell everyone NOT to shop there too.