Complaint / review / scam report
Home Depot/Kitchener West store
Flooded kitchen

Contract April 1 with work to begin on Monday May 4 and to be completed that week .

Showed up a day late 1045AM. worked 4 hours

next day Electrician Thursday 6 hours

cosistently showed up whenever for maximum 4 hours at a time weekly. This one week job is now in its 4th month for a 6x8 bathroom.

Tiles in shower uneven/ not joined, 13 tiles small chips on corner.

Floor tiles uneven

Forgot to use bullnose trim had to change tile design. Chosen tile not suitable for the shower stall-had to change.

Tap and sink not compatible. Contractor had to bend to drain pull to work drain. Decision was made to remove drain stopper completely since it was too difficult to use ( no drain plug).

Caulking in bathroom not paintable. Has to be removed in order to repaint bathroom.

Electrical outlets mortared / caulked into the wall. Mortared outlet, l chipped out and replaced.

Bugs or dirt in ceiling fan light since installation.

Electrician holes in ceiling, l repaired, still needs to be painted.

No Door thresh hold- called back contractor. Installed cheap metal strip

Contractor did not know what or how to install water diverter on shower to allow shower or hand held unit. Installed a toggle switch on shower head and connected hand held unit. Wife is 5'2" tall-cannot reach toggle!

Lost heat register.

Lost caps for toilet screws. Told at Home Depot that they are a special order.

This is the best part ...Glass shower doors installed on Thursday July 16, told by glass installers not to use for 48 hours to allow caulking/silicon to cure.

Wife took the next day off work to clean up the construction mess/dust.

Saturday wife had Ist shower since May 4 in the new bathroom for 20 minutes. All drain water poured through the textured wallpaper kitchen ceiling and light fixture .Flooding the kitchen.

Called contrcter, left messages on cell phone and home telephones.

He called back and told us he was on a weekend holiday and wouldn’t be back until Monday. We were told the drain was working perfect when he installed it.

Called Home Depot (Kitchener west store).

Put in touch with regional manager, who in turn called in assessor to check out damage-told us not to call insurance company as Home Depot would take care of damage.

He in turn called in cleanup crew who arrived at 900PM -1130Pm and built a containment room in our kitchen, complete with industrial de-humidifier and blower. Both ran until Monday morning when cleanup crew arrived.

Contracter arrived 10:00AM cut out our bedroom wall and cut out our new textured wallpaper kitchen ceiling . Tapping electric light switch and removing light fixture.

Contracter repaired and repainted section of drywall that was removed.

Kitchen ceiling was repaired and wallpapered with rolls with grease on the sides. Paper not joined together .Told they were not as good as the original installer at matching up.Must be replaced with clean rolls and put up properly.

No light or power in Kitchen since July 18.

Contractor was to return on Monday August 17 . No show! I have been available every day since May 4 . Showed up whenever for a maximum 4 hours once or twice a week.

Complained in writing to the Home Depot manager in person with 2 copies of this letter yesterday morning. No reply-total lack of interest or responsibility on behalf of Home Depot.

Consumer beware. Deal with local contractors only with references, stay away from Home Depot for they're contrctors.
Author: Contact with Author

Offender: Home Depot/Kitchener West store

Country: Canada   Province: Ontario   City: Brantford

Category: Construction & Repair


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