Brennan Blacklaws operating as B and B Full Home Renovations did a bathroom renovation for us in June 2010 at a cost of approximately $17, 000. Upon completion in July 2010 we immediately had issues with a leaking sink, leaking shower, cracked tiles, incorrect installation of taps, tile baseboards coming off the wall. We contacted Brennan and he was away in Ontario and told us he would deal with the issue on his return. He never contacted us again and in the meantime the shower began to leak into our son's bedroom. We left Brennan continuous voice-messages and sent emails and it was only when we threatened legal action that he contacted us. He came to our house in November 2010 in an attempt to fix the leak and pulled some of the ceiling down in our son's room. We discussed our concerns regarding his customer service with him and he promised to be available to complete the repairs. We have not heard from his since. The shower continues to leak in our son's bedroom and we have a hole in the ceiling. We have left numerous voice messages for Brennan and sent him an email threatening legal action if he does not respond but we have heard nothing. We filed a complaint with the Better Business Bureau in January 2011 and they have not received a response from him. We also contacted Service Alberta who advised that Brennan Blacklaws business is not legally registered and does not have a GST number. I would strongly recommend that no-one hires Brennan Blacklaws to perform any type of construction work as he is unreliable, untrustworthy and incompetent.
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