I am former emplyee of Bestbuy, i was going through many comaplin here most of them are quite posible. even on my experience i had seen worst customer service from my own co-workers and managers. although bestbuy key term is "commision free" employees. we were forced to sell product serverce plan (PSP) and Geek Squad installation services.
Some of my co-workers got wriiten up and quit since they are not forcing PSP as others. after the new manager Deep came into the store it got worsen. onlything he concentrate is PSP. They will offer you so many deals to make you buy it.. some of them will be non retuernable item such as software and services. when u get home and realise i too much you want to return it you will be stuck up with non returnble items.
PSP, its a product service plan how its work is they will repauir ur computer with the 2 or 3 yrs plan period you got, as usual it will atke anywhere from 3-4 weeks to retuen back to you. aand its dont cover any breakage.
most of the computer problem as software related which is not covered by PSP.
if they cant repair with 60 days, according to their policy you are entile to get a new one, but not right away the old item they send out for repair has to come back to store for them to give you new one.
you r not entile for full money refun, you will be refunded what that computer worth now.. for expale you bought a lptop for 1500 in a year with current technology speed it will be worth around 799 or less.
usually what they do is find one better spec laptop that was a demo or clearence item and give it to you as a repalcement.
unless you have a PSP with them when you need any help a product you bought from them less chances you r going to get one.
(this happen before i start working there) i bought a nikon camera from them it comes with 2 years manufacture warranty. with 3 months i had a lens problem with it, unfortunately i had misplaced the receipt somewhere, called the nikon they said they dont want original recept and i can go to the store and get a duplicate copy. i went to the store ask for a duplicate receipt, guess what they told me they said they dont have keep all the customer files in the company server. so i couldnt do anything i just through the camera and bought new one..
almost after 6 -7 after the incident i join the bestbuy guess what when i went through my old history i found the recept for the nikon camera which they said they dont keep it
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