I purchased a Toshiba Portege M800 on 11/12/08 I didnot take it out of the box until Jan 1'09. On 10/01/09 the harddrive crashed. When I took it into Best Buy they said they would run a diagnostic check and someone would call me back and let me know what the outcome was.
Two days later I called and was on hold for 45 minutes.
I finally called their head office who put me through to an associate at the store who told me my laptop needed repair. DUH!!! I said this was unacceptable, that the product was obviously defective and needed to be replaced not repaired.
I then called Toshiba and was told that yes indeed the product needed to be replaced but because I bought it at Best Buy that they should be replacing it.
I also bought a PERFORMANCE SERVICE PLAN, what a joke that is.
I am now taking my computer into a distributor to be repaired and am sellin g the computer as the crap I bought at best buy.
I will never shop at Best Buy again. I am sales rep for a small Canadian owned company and would never treat my customers that way. If I did I would be out of a job. I'm amazed this company isstill in business