Complaint / review / scam report
Ikea - North York
Horrible Kitchen Experience


Ok, so. Bought a $3, 000 Kitchen for my new office. STILL WAITING FOR IT! I paid for it in May. I hired Ikea's installation company to install it. They booked a date and didn't show up. No call, no apology. They rescheduled 3 weeks later. They installed half of the kitchen. Turns out Ikea sent the wrong upper cabinets. Called Ikea to ask them to send the proper cabinets. I was told it w0uld be fixed right away. Nothing happened. After countless calls, emails through their customer service site and much frustration, nothing happens. 4 months later they tell me the cabinets are discontinued and I could have a $100 gift certificate for my troubles (whooopty -doo). I asked for them to be replaced by another type of cabinet. they assured me that would be taken care of immediately. Nothing happened. Another 2 months go by. I call to find out what is happening and nobody could give me a status.

Whatever you do. Do not purchase a kitchen from this store. Completely incompetent service staff. Horrible installation company.

Btw, they didn't even give me the lousy $100 gift certificate.
Author: Contact with Author

Offender: Ikea - North York

Country: Canada   Province: Ontario

Category: Cars & Transport


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