Complaint / review / scam report
Bad service

Thought I love ikea, and their style- their customer service is just horrible.

i bought a bedroom set from them, and paid $150 for the technician who would come to my home and set it up for me.

the appointment was on a saturday, and he was said to come between 10-1. it was 3 when i called, he said he would be right there. he came at 5- apparently he had gotten the address and name wrong and needed to clarify-

he set up the nightstand for me, but then said he was too TIRED to finish the bed, and the cabinet.

he then set me and appointment with another ikea technician.

this guy was late too. the appointment wwas from 3-5, and he came at 8.

he had enough patience to finish the bed, which took him 2 hours. he then started to work on the cabinet- which took him another 2. then he had trouble with the handles and how to place them in the centre. he called up his boss for advice- and i could hear the boss asking him if he was too tired, because he could leave if he wanted. i was outraged. lucky for me- this guy stayed. he accidentally broke one of my handles, but in the end- the thing ended up looking pretty great.

the BRICK is also horrible

hey- if you're ever shopping for furniture or apliances- go to HOME DEPOT great cusomer service, amazing care.
Author: Gabriel

Offender: Ikea

Country: Canada   Province: Canada

Category: Shops, Products, Services


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