I had a dinner at a so-called "Alaskan King Crab Specialist" (Northern Dynasty) at Alexandra Road in Richmond last Saturday night. They advertised on newspaper that they're the specialist of Alaskan king crab and they charged for only $18.98 approx. per pound so I went there to have dinner with other friends. The crab was good but the service was terrible. Without asking, the waitress took away our large plate of unfinished crab legs and transferred them to a much smaller plate in kitchen; and when the waitress returned the smaller plate to the table, we found that about half of the crab legs were missing. She even attempted initially to transfer the crab legs to a plate which was used for the hand towels but I stopped her.
So at the end we paid only little tips because the service was very poor. But the waitress argued with us and said customers usually paid 15% tips which should be well over what we had paid. We refused. She continued to argue. Hence the captain/leader of the waiters came to argue and chased us as if we had owed them money. We left in anger without paying any more. Tips should reflect the quality of the service and they didn't deserve any although we paid some tips anyway. Tips should also not be mandatory, otherwise they should have included that in the bill.
What a negative experience! They operated like secret-society threatening us. Such service was really worst. Never want to eat in that restaurant again.
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