My partner, daughter and I decided to go out for a nice Fathers Day Dinner last night. We chose Pizza Hut, as none of us had been to the new establishment in town. It's been there for maybe 1-2 years and the place was a hideous dump already! The tables were all dirty, though there seemed to be only one actual table of other customers. We had to wait while a table was cleared. There were food splatters all over the booth we were sitting in. When our cutlery arrived, after our food! it was dirty! So dirty, it looked like the fork had already been used! I asked for a some clean cutlery and the waitress just brought more dirty forks!
Then there was the fly in the iced tea... it was about 2/3's of the way through the drink that the fly was noticed, as was a huge crack in the shoddy plastic cup it was being served in. If anyone knows anything about plastics and food, its that cracks provide places for bacteria to hide. Needless to say, the one who drank from the cup is throwing up and sick to his stomach the next day! Or maybe he is sick because he ate the most of the undercooked chicken wings... the smaller wings were fully cooked, the larger ones were absolutly disgusting! it was like biting into raw meat with a crispy coating.
Our waitress was pretty effecient when prompted to do something. Even our child had to ask her for napkins! She retrieved those dirty forks pretty fast! She also forgot to bring the hot sauce for the undercooked wings and remembered when we decided to stop eating the undercooked wings!
Overall this was the WORST restaurant experience any of the three of us have ever had. How could a newer establishment be so run down and in-effeicent? Wait, it's because Pizza Hut seems to have no sense of good quality customer service and products, and this is a problem across the entire country and seems to be continent-wide, into the States. Why not hire a customer service consultant like myself and gain some customer trust and satisfaction back? Pizza Hut, which at one time was a great place to take a family out to eat, has become a truly pathetic food service provider.
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