Complaint / review / scam report
Hip Pooch
Dog Store

This is by far the worst store for customer service. I have been in there a few times since I had to find clothing for my dog (4 pounds) when she went outside in the cold weather and no other place seemed to have small enough clothing. EVERY TIME I went in there, we have been the only ones in there. The owner/worker is SO rude. She sits at the cash just staring and not trying to help you or speak to you. Just STARING. Unless you actually walk up to her (it's in a very small building also) and ask her a question that REQUIRES her to PHYSICALLY GET UP and get you something from the back (which she looks very annoyed with) or point something out to you, she just SITS and STARES judging you. A couple, who walked in 5-10 minutes after us (who clearly had money) got attention right away and the owner could not have been nicer to them- she practically wiped their feet at the door!

On the door of the building, it says that dogs are welcome, however, it seems that she does not want any dog there, besides her own. When we went to exchange something she said "We don't do returns" with so much attitude and barkiness in her voice that I even took a step back because it felt like I was being attacked. It was clear she was not impressed by having to do the exchange. She also does not take back any dog food or stand behind her promises with her clothing or her entire store.

This is BY FAR THE WORST store I have ever shopped at in my life with the WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY LIFE (which I am very familar with since I work at a Customer Service desk)!!

Author: Contact with Author

Offender: Hip Pooch

Country: Canada   Province: Manitoba   City: Winnipeg

Category: Business & Finance


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