Complaint / review / scam report
Bad Consumer Service and Animal Cruelty
Petcetera located in Northhill Mall Calgary is the worst pet store to go to. The staff in the store, including store manager (Karen) not only provides bad customer service but have no knowledge in regards to pets. I was there 10 days ago and bought new supplies for my new puppy. I bought an exercise pen, food, and toys. The girl who showed me the exercise pen pulled it out from the box to show me the size unwillingly. She was so unimpressed, I felt bad and helped her. She crushed my fingers and did not seem to care. After purchasing the exercise pen we noticed a defect and brought it back to the store. The staff did not want to exchange this pen and said we had broken the pen ourselves. I personally think the pen broke, when the girl was pulling it out so unwillingly. Anyways, we also bought these dog treats that are most likely expired or unclean. These treats made my dog very sick. Also, when I made purchases from this store I noticed their doggy daycare. The staff deal with these dogs very poorly. Not only do they all look frustrated at these dogs but the area is a mess even if the store JUST opened in the morning. Clearly, they do not clean up that room.
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