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  • Centurion Multimedia Inc - Falsely advertises experience, expertise, and previous clients. They are also difficult to work with and breach the privacy of their customers | #2802

Complaint / review / scam report
Centurion Multimedia Inc
Falsely advertises experience, expertise, and previous clients. They are also difficult to work with and breach the privacy of their customers

My Client hired Centurion Multimedia Inc. to set up a website for her business. They stated that they were experienced marketing experts, but the finished site looked sloppy and outdated, and it was full of typos/grammatical errors. It was not thought out as a marketing tool at all. According to the company and the Client, the programming elements (online store, calendar) seemed to be functional, but the overall design of the site was not to her satisfaction.

After attempting to work with them for a period and receiving nothing but hostility from them (the Client had been complaining to me for months about the difficulties in communicating with them: i.e. the programmer takes things personally, comes up with excuses to not address problems that she or her visitors are having with the site, etc), the Client requested that I try to work with the company in order to bring the "look" of the site up to modern marketing and graphic design standards. Centurion Multimedia Inc. informed both the Client and myself that no one could have access to the site (for updating, re-designing, or anything else) that she bought except for them. After a bit of back and forth, they agreed to let me work with a page. I sent them the redesign, and the necessary items.

I then received a message stating that it would be difficult to set up one of the features that I said would be necessary on the page due to the way it was originally constructed.

I proceeded to ask if there was a way to make it work, because it was a particularly important feature to provide to site viewers (a clear and easy to access list of upcoming events). I explained my reasoning for having the feature available— it's pretty common marketing practice to make sure that the important things like events are really obvious to potential customers. Instead of addressing the issue of the event list, the programmer I was working with, Perry Lum, responded with a long list of all the things that he'd already done on the site to boost visitors, and proceeded to tell me that it was difficult to work with my client. I sent an email back which pointed out that the list of features he sent me would be for nought without a proper content organization on the site (which was not present). The email I received back from Mr. Lum made it clear that he took my professional critiques of improving the site very personally and subsequently stated that he was quitting.

Upon receiving this email, I did some background checking on him and Centurion Multimedia, and came to the conclusion through the evidence presented online that they are falsely advertising experience, expertise, and even previous clients. I will be reporting them to BBB Ontario and the city of Missisauga Business Licensing board.

I then sent an email directly to my Client (with whom I have been working with for 7 years) stating my personal opinion of the programmer that I was dealing with, and the disparity between the quality of the work that they were producing and the expertise that they advertised. The Client requested legal advice, and I emailed that along to her as well in two separate emails. These three emails were sent directly to her business email address and were intended as private correspondence between myself and my Client.

Two days later, I received a forwarded email from my Client that she got from Centurion Multimedia Inc. They stated their terms in working with both myself and the Client from that point on, and presented a copy of the email that I sent to the Client in confidence as a piece of evidence for their terms. Both myself and the Client were unaware that they had access to her email account, and that they were screening her business emails. I find this to be an inexcusable breach of privacy— what I say to my clients is intended for my clients' eyes ONLY. The email was addressed to her, and only to her. For Centurion Multimedia Inc. to produce the email in the way that they did is as unprofessional as it is underhanded and reprehensible. I later learned that they had blocked the two emails that I had sent to the Client with legal information (she never received the second two emails that I mentioned above).

I'm happy to provide the email correspondence if necessary.
Author: Contact with Author

Offender: Centurion Multimedia Inc

Country: Canada   Province: Ontario   City: Mississauga
Site: wordpress.com

Category: Internet & Web

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