I have just spent the last 4 days trying to get out of a purchase my Mom made . Like every other complaint here, all she wanted was one cat board and ended up with a bill of $86.47. My emails were returned as not answered. When I phoned the "customer satisfaction" line they could not find my Mom's order ( surprised? ) even though it had been 4 days she said the order had not yet arrived. My last shot was to call
AllStar 1-866-430-8155 and the lovely woman there cancelled my order in seconds. Lesson of the day, don't give up, keep phoning.
What goes around comes around, they are in deep kitty litter.