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Telus
Found 141 reviews / complaints
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Telus
Poor customer service!

I have been a customer for 30 years and have been using their internet service since they first started it. Last week I called them and updated the expiry date on my credit card as I received a replacement card. Following that, twice now on 2 separate days, the company cut off my email service with ...

Telus
Misinformation

I switched to Prepaid from a monthly plan with Telus. They told me I had to buy the 'prepaid kit' and could not keep my old number. After it was too late I found out they flat out lied to me in order to get commission. I could have kept my old number, but if they just do a transfer, they don't get ...

Telus
Ipoff

My wife after being signed up with a telus phone for three years heard of the telus laptop giveaway so she signed into an internet contract expecting to get a computer. nothing came so two months later we asked about the deal. now they refuesed her the computer saying she didnot ask for it. ever ...

Telus
Bad Service

On Oct 11, 2009, Telus has a promotion on Telus TV. it is a good deal (I have to say). Before I sign the contract with telus tv service, I asked the sales several times: "I also need a Internet, but I am worry about the Telus Internet speed.", The sales say it is okay, he gived a month ...

Telus
Mobile phone and Internet

I have had the absolute worst service from Telus - and not matter how rationally and calmly I explain this to the Telus customer care, they just dont care. I have to hold for 20, 30, 40 min each time I call. They disconnected my internet for no apparent reason, and then tried to tell me I should ...