Went to the brick this evening to buy a RCA 32'' LCD HD TV. Found what we thought was the perfect purchase. Paid for it and went home. When we got home we went to set it up and when we opened the box to set it up the screen had major scratches on it. We were only home 15 minutes when we discovered this. We called the saleman that sold it to us and he said bring it back and we will exchange it. Well this is when the fun began. When we get back we are told to go to customer service. We explained what happen and what we discovered. The so called manger said that we would have to contact RCA directly because it was not their problem. We stated that we were not leaving the store until we get an exchange. The lady behind the counter decides to call RCA. After an hour on the phone RCA said they would not honor the exchange and that we the customer would have to take to a repair depot and pay to get it fixed. This is good because at this point the tv was never even plugged in and now I have to pay because of damage done in shipping. The smart mouthed so called manager can to us a few times and indicated that he called the store manager and they may be able to override the system to give us an exchange. After about an hour (about 10 minutes he says) he comes back and tells us we need to take it to the depot and get it repaired.By now my wife and I are really upset that our friday night was wasted. We paid for this on our brick card and now we are having to pay more money. Being upset my wife asked for scissiors because she was never going to buy another thing at this place again. The so called manager went and got the scissors for her and the best thing was he cut up the card not my wife. We left the store and we left the tv sitting on the floor on my way out I told that so called manager he could keep it and eith use it for a paper weight or put it in his rec room. All he did was smirk as we left.
My wife and I have spent thousands of dollars at brick since last August to furnish the new home we moved into and then to be accused of the damage of the tv screen was our fault took the cake. Please be aware of this. Their Pledge is " our success is based on you satification" What a crock. We are out $653.00 but i was not taking that tv home I would rather pay the bill and let them know that we are not going to take this crap. And to top it off when i got home after this piece of work I decided to call RCA and guess what I speak to someone in ASIA. I wanted Thompsons Electronics in Mississauga and then whe I asked for the number they said they do not give out that number I would have to speak to them or USA> Man was not my night. What ever happened to our canadaian companies. BEWARE OF THE BRICK DO RESARCH BEFORE YOU BUY OR YOU WILL GET AND INSPECT TVS AND OTHER ELECTRONIC ITEMS BEFORE YOU LEAVE THE STOE.
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