Complaint / review / scam report
The Brick, Prince George, BC
No Response from The Brick

We bought a sofa, Big screen TV complete surround sound from the brick our first time ever buying anything there. DO NOT GO THERE TO BUY ANYTHING. I WILL NEVER DARKEN THEIR DOORSTEP AGAIN. We got the sofa home and realized it was broken on one end. The sofa is one that reclines at both ends. The one end was fine the other is broken. I went into the brick and explained this they said we will have another one brought in BUT we would have to pay a $112.00 delivery charge so I paid this. The delivery drivers show up and want to look at the sofa they then proceed to take apart the sofa they were pulling it ect.. trying to bend it back into place I guess. When I seen what they were doing I explained that I paid them to deliver my new sofa not try and repair the one I have. So they brought in the new sofa and it was no better both ends of that new one where worse then the one I have. So I told them they can just take back both and give me my money back they said they could not. I called the brick and spoke to the MOST RUDE LADY they should have here ASS fired she explained that IF I wanted another sofa delivered I would have to pay the $112.00 again. And they will not give me my money back IN STORE CREDIT ONLY CAN YOU BELIEVE THAT. So I said order another sofa in and check it this time before you bring it out to me as we live out of town. NO WE CANNOT DO THIS THEY ARE SHIPPED AS IS. This lady was not a customer service rep that's for sure. I said they should be giving me a new sofa and a refund on my delivery for all this. The lady said they could only give me $140.00 and I can keep my broken sofa. Fine I thought BUT THIS IS NOT OVER I WILL CALL THE REGIONAL MANAGER TO GET RESULTS. WRONG.

Meanwhile the delivery drivers left there screwdriver at our house so we said when they called back that they would have to wait until the following sat as we both work during the week and are not home. So the following week I remembered to go into the brick to get my so called credit back. The lady that I spoke to said just a minute went in the back and came out and said oh no we cannot give you your credit as you have not returned the drivers screwdriver.NEEDLESS TO SAY I CAME UNSCREWED. Your drivers forgot it and you expect me to return it they were coming out on sat to pick it up. SHE SAID VERY SNARLY TO ME "WELL YOU COULD HAVE BROUGHT IT BACK LIKE IT WOULD HAVE KILLED YOU". So I called there Edmonton head office and spoke to a lady named Linda very nice and explained what happened and she could not believe they treated me that way. She then told me to call The Brick in Williams Lake to get ahold of the Regional Manager. I called there and talked to a gentleman named Andy very very nice man explained my story and said he would get the Regional Manager to call me right away as he could not give me his number. So this has been about 2 weeks now and I have called Andy everyday saying that I have had no phone call and he says everytime I will call and let him know. SO IN THE END I HAVE A SOFA THAT IS A PIECE OF CRAP THAT WE CANNOT USE AND NO ONE SEEMS TO CARE. WELL THIS IS NOT OVER AND IF I HAVE TO I WILL GO TO THE PAPERS OR WHATEVER I HAVE TO DO TO SETTLE THIS. THEY JUST PISSED OFF THE WRONG PERSON.

Author: Contact with Author

Offender: The Brick, Prince George, BC

Country: Canada   Province: British Columbia   City: Prince George

Category: Furniture & Equipment


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