Complaint / review / scam report
The Brick
No more brick

My Daughter bought a $1000.00 Mattress from The brick, it fell apart, because it was not stapled together right, my husband had to fix it, as the repair man was no good, next we bought a sofa from the brick, and when loading it they ripped it, they offered us 75 dollars off, which we said no, all we got was sorry, we lost a sale from another store because of that, next we went to National furniture warehouse, and found a sofa and loveseat which we bought, paid in full, all items mentioned, they delivered the set this week, and one of the sofa;;s was the correct color, the other was wrong, so they were going to replace the wrong one today sept 12th 2008, I waited all day for them, and when they arrived I checked the color, it was fine, then the guys asked me to come outside and have a look at the sofa, it was ripped, they said they can send out a repair man, my neighbor was right there, and said don't even let them in with it, I phoned the manager of the store while the men were outside, but they took off, while I was still on the phone, all she said was she will replace it a week on Saturday, not acceptable, so we agreed on Wed, all we got again was sorry, but no action, we will never ever buy from the Brick again, it is just awful the way we have been treated through all of this, no one cares at all, I think it is disgusting, I am sorry but I do need more furniture but will be going to Leaons were they actually care about there customers, I just cant believe all this has happened in such a short time, and no one is doing anything, except to say sorry, isn't that an easy word to say, another customer down the drain, but you don't care, as another unsuspecting one will come along, I will do my best to let as many people know not to go there, we have had enough, you take the money very quickly but do nothing to satisfy your customers.

Rita Spiteri.
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Brampton
Site: thebrick.com

Category: Furniture & Equipment

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