Canada-Complaints.com » TV & Radio » Complaint / review: Rogers Video Plus - Collections Agencies and Late Fees | #11777

Rogers Video Plus
Collections Agencies and Late Fees

The Rogers Video Store in my neighbourhood have sent my file to a collections agencies no less than 3 times since the Spring of 2009. The reason for my being sent to a collections agency is because they claim I failed to return DVDs. The irony is, each time I received the letter notifying my I had been taken to collections I immediately had the Manager of the store go to the shelve himself and retrieve the DVD.

I all cases the DVDs were found on the shelf and I was sent to a collections agency for no reason at all. I have now a record on my Credit Report that I've been reported 3 times to an agency. Thank you Rogers.

I attempted to contact a headoffice for Rogers Video, only to find out that I (the Customer) am not permitted to contact Rogers Video Headoffice myself. I need to submit an email and they'll contact me. Well, tried that twice and the 'headoffice' didn't have the courtesy to contact me at all.

Today I went in to rent some titles and I have more charges on my account. I paid the charges, pending a discussion with the manager so that I didn't get reported to the agency again. The odd part of this situation, the DVDs were returned on the system within minutes of them being rented again.

Customers beware of Rogers Video and the smugness of their employees. You're going to get ripped off and you're going to have to pay for it for a long time.

As it stands now - I've made arrangements to move all of my business (Cable, Phone, Internet, Cell Phone) from Rogers Communications to a competitor willing to exceed my expectations as a Customer.

Date:

Company: Rogers Video Plus

Country: Canada   Province: Ontario   City: London

Category: TV & Radio

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