I made the stupid error of trying to save money on my home phone and fell into the Primus Canada trap.
My horror story began in February of this year and is STILL ongoing.
Their "BELL" technician arrived to change my phone lines over from Rogers to Primus (little did I know they used Bell lines .. had my fill of Bell years ago). After spending 3/4 of an hour listening to the Bell technician tell me how HE could save me so much more money by switching my household over to satellite, Bell internet and Bell phone on a bundle, it turned out that he did NOT disconnect the Rogers junction box that fed the phone lines to my entire house, he reactived a dead Bell line that was in the former office of my house (which had been cut and dead for over 20 years), which ONLY supplied that particular connection. He left the house without my knowing that this is what he had done.
Two days later, having received absolutely no incoming phone calls (and ironically enough, not having had to make an outgoing one), I picked up my phone to discover it was dead. I went to the phone in the bedroom .. dead as well. THEN to the hardwired old dial phone on the wall, which was as well dead. That was when I figured out what he had done .. that was the beginning of the nightmare with Primus.
I will not bore you with the details of the countless hours of emails, sitting on hold for a customer service rep, listening to their excuses of "we sent out a technician and that's all we're responsible for so perhaps you'd like to call your own technician in for about $200 to rewire your outlets in your house and MAYBE we'll apply that to your bill to help you" .. and then the promises .. the endless "no ma'am because this was not satisfactory, we will allow you to disconnect your service since it's only been 2 weeks and we will negate all charges and waive the $60 disconnect fee" and then the invoices .. the threaten to send to collections invoices .. the promises yet again by a CSR that "no ma'am, your account shows that you owe nothing, we will inform the credit dept of that" .. and then more invoices .. and "sorry ma'am .. but that was never completed and now we need to charge you the disconnect fee because you didn't give us 1 month notice" .. and more time on hold, talking to CSR's, promises of "I'll call you back this afternoon" ..
WARNING ALL .. steer clear of this scam of a company .. I'm STILL fighting this and have 1" of printed out emails and notes dating back to day one .. and even as late as yesterday (08-03-10) was PROMISED that someone would call me THAT DAY to straighten this out .. NOTHING ...
RUN while you can ..
I'm back with Rogers .. happy .. no issues .. so what if it costs a tad more ..