Complaint / review / scam report
Contractual Obligations and other things

Our son had a two year contract with Telus beginning on June 17th of 2008. It is now November 2010 and we are still receiving his Telus bills here. I have tried a couple of times to call (and Telus has to have the VERY WORST MENU to get to customer service I have ever witnessed) to explain that our son is no longer a resident in this country and his contractual obligations are complete--as of June 17th 2010. They insist that unless I have his P.I.N. (which he has long forgotten) he will have to call them. I have tried to explain that that will not happen and I am only trying to save them the expense of billing. I also challenged them to try and collect or threaten court action. I believe the court would accept the signed, dated contract that there was no obligation on our son's behalf after June of 2010 (He did pay a bill of 165.00 for July and August of 2010 before his departure). In my last call to someone named "Eric" at Telus I explained that as far as I was concerned they could remove him or from here on I will simply return the bills to them unopened.

This has to be the most unprofessional and unresponsive telecommunications experience I have ever had and I welcome competition for these laclustre and annoying companies like Telus.

I am deeply appreciative that I do not (nor will I ever) deal with Telus. They have proven beyond a shadow of a doubt that they have no concept of providing customer service.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Ontario   City: Barrie

Category: Telecommunications


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