Complaint / review / scam report
Very Poor Customer Service and dishonest condut

Telus gave me a tripple offer for phone net and Cable for $49.17 per month for six months.

I end up paying $667.13 in six months, I was paying the bill, because I thought i might have missed a month or 2 months payments, I got alamered when after paying $391 in September, they sent me another letter that $272 is still due on me, I cancelled my services, It is almost three months, after numerous calls, they are not telling me why they overcharged? why they wont refund the money?

They put you on wait for hours to talk to agent, kick you between different agents like soccor ball and nothing happen, our server are down sir, we will give you a call in next few hours.

I have never seen such a poor customer service in Canada.

Please my dear fellow Canadians- think 1000 times before endsoring and giving them business, or you will feel cheated and used too. Stay away from them.
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Alberta   City: Calgary

Category: Telecommunications


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