Unbelievable Bad Service!!!
I signed up for 2 year plan with Bell 3 yrs ago in NF. Shortly after, the cell phone wouldn't hold it's charge and had to send it back to LG. I was without a phone on 2 occassions for up to 2 months, during this time I called repeatedly to follow up as to status and was shrugged off as I was a nuisance. I was not given a replacement and when I asked why am I paying for a service that I can't use, was told I would have to cxl and sign up again (at a fee) in order to stop charges. When I did get my phone back, it was sitting there for a week before I called to find out it was there.
After the contract expired I went mth to mt, while I looked for another plan.
It's always amazing to me that, that when they want you to renew, they don't offer you anything that a new customer
wouldn't get. I thought everyone understood that it costs exponentially more to keep the customer you have rather than get a new one.
Yesterday I called to cxl and spoke to a very concerned gentlemen named Fahad at a call center in India, who was very persuasive in trying to convince me stay with Bell, he offered to personally look after any problems and gave me his ID #. He offered to give me a $250 credit toward a renewal, and waive most of the activation fee and took the time to review my account so he could recommend additional savings for features that I didn't use. I insisted on cancelling, and although there is a 30 day notice period, he said he would waive it. He said that he would be there until 5pm and to call him if I would reconsider. Well, I did and got another gentlemen, but he said that I could not speak to Fahad. I tried to no avail to explain my situation, but he did read the notes that Fahad left and indeed the points in notes were accurate. So I went the Bell store at Square One, and tried to explain my situation. The salesperson was new and deferred to whom I believe was a senior associate or the manager who simply said that he could not give me the $250 credit or the waive the activation fees, despite my insistence that this was offered and noted on my file. Moreover he just didn't seem to care and made no effort to look into my situation and was content to see walk out the door as soon as possible.
I have been a Bell Customer for over 30 years, and this plus other incidents have lead me cancel everything with Bell, I just recently signed up to have my home phone and internet switched from Bell to Roger's and I might add at a substantial savings.
I have had/heard my share my service issues/complaints as I am in the hospitality industry. And being so, probably am more tolerent than most. I almost never complain and have never taken the time to do what I currently doing.
I don't expect that Bell cares, and when they call such as they did last month to try to get me bundle everything with Bell, I told the very pleasant telemarketing lady, that there was little/no chance of persuading me. Next time they call, I will confirm that it will take a miracle.
0 comments