Canada-Complaints.com » Cars & Transport » Complaint / review: Saqlain - Both Expedia and Etihad neither cancelling nor refunding | #4337

Saqlain
Both Expedia and Etihad neither cancelling nor refunding

Dear Sir

Ref: (Itin# 137036220891): Ticket #6075149142881

I am suffering a lot of hardships, your agents Expedia and Toll Free Calling Centers are thopwing me at the mercy of others. I called and waited for hours and hours from early morning to 14:45 PM here in Toronto, Canada.

They took half of my day to release my correct ticket number. Expedia removed my record

and issued an old ticket and were going to connect Delta, the ticket and delat airline was picked from old record for which I already travelled, that shows how inefficient and illierate persons talking to customers.

By the way while I tried to book above ticket, there is no way for Canadians to book directly through your website. I sent many reminders and talk to your agents, but no one is aware till moment and no one want to resolve e-booking systems for Canadians in Canada to enable book online.

Its so shocking, stressfull to treat customers and your clients. Indian Call Centers saying its to do with Expedia but as per any law EXPEDIA representing EITIHAD and all final liability still rests on you for my sufferings and harsships if it goes to law-suit which may stop you or ask you to modify your system and client relationships, so far both Eithad and Expedia thorwing responsibility on others shoulders and call centers junior staff can't help, even its beyond's your supervisors control.

Should I travel to your HQ to talk someone knowledgeable or will there anyone authoritative person to help me out.

I need to ask

1-How much I need to pay for cancellation, data below shows I need to pay $125 for cancellation. Is that right.

2- If I add Bejing -China in the present itinerary (AUH to Beijing on first section), a week from now, how much extra I need to pay.

If you are not going to resolve this issue by sunset today, I am going to escalate this issue with regulatory authorities /court to take punitive actions against Eitihad / Expedia inefficiency. I am toally dried up and in severe stress and still hopes someone should come up to resolve this issue before further exploding.

Saqlain

416-762-7224

(Itin# 137036220891): Ticket #6075149142881

& On Wed, 6/29/11, SAQLAIN MEHDI wrote:

From: SAQLAIN MEHDI

Subject: Fare rules and restrictions (Itin# 137036220891)

To: [email protected], [email protected]

Received: Wednesday, June 29, 2011, 2:08 PM

Summary

1 Ticket /

Multiple Destinations

YYZ Toronto to

KHI Karachi

KHI Karachi to

AUH Abu Dhabi

AUH Abu Dhabi to

YYZ Toronto

Flight 1: Sat 4 Jun

Flight 2: Wed 8 Jun

Flight 3: Sat 12 Nov

1 adult C$962.00

Taxes & Fees C$359.63

Total C$1, 321.63

Traveler

SAQLAIN SYED

QUESTIONS?

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Frequently Asked Questions

Fare rules and restrictions

Please review the rules and restrictions listed below. For itineraries that are built out of different routings and restrictions, the most restrictive regulation applies. If you have questions regarding fare rules and restrictions please call our customer service team on 1 (888) EXPEDIA (1-888-397-3342) / ( 1-613-780-1386) from 24 hours a day, seven days a week.

When you purchase your ticket, you agree to these rules and restrictions.

1 Rules and restrictions

Etihad Airways

From: Toronto, ON (YYZ-Pearson Intl.)

To: Karachi, Pakistan (KHI-Jinnah Intl.)

Fare Basis Code: MLE6MCA9

V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG

1 MLE6MCA9 M R 1075.00 &- -/‡ SU/ 6M AT01

PASSENGER TYPE-ADT AUTO PRICE-YES

FROM-YTO TO-KHI CXR-EY TVL-04JUN12 RULE-CAGD IPRAI/101

FARE BASIS-MLE6MCA9 SPECIAL FARE DIS-E VENDOR-ATP

FARE TYPE-XEX RT-REGULAR EXCURSION

CAD 1075.00 5200 E07JUN11 D-INFINITY FC-MLE6MCA9 FN-

SYSTEM DATES - CREATED 03JUN11/0030 EXPIRES INFINITY

50.RULE APPLICATION AND OTHER CONDITIONS

NOTE - THE FOLLOWING TEXT IS INFORMATIONAL AND NOT

VALIDATED FOR AUTOPRICING.

EY PUBLISHED FARES FROM CANADA

APPLICATION

AREA

THESE FARES APPLY

FROM CANADA.

CLASS OF SERVICE

THESE FARES APPLY FOR FIRST/BUSINESS/ECONOMY CLASS

SERVICE.

TYPES OF TRANSPORTATION

THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES.

FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE

ONE-WAY/ROUND-TRIP/CIRCLE-TRIP/OPEN-JAW JOURNEYS.

FULL AND SEQUENTIAL USE OF FLIGHT COUPONS-

THE TICKET /OR ELECTRONIC TICKET/ IS NOT VALID IF

THE FIRST COUPON HAS NOT BEEN USED AND WILL NOT

BE HONORED IF ALL THE COUPONS ARE NOT USED IN THE

SEQUENCE PROVIDED IN THE TICKET /OR ELECTRONIC

TICKET/.

CAPACITY LIMITATIONS

THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS

CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY

THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE

AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS,

WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN

FLIGHT, WILL BE DETERMINED BY THE CARRIERS BEST

JUDGEMENT.

OTHER CONDITIONS

INTERLINE BOOKING CLASS

CXR QF RBD S FOR ECONOMY. D FOR BUSINESS

CXR JQ RBD M FOR ECONOMY

CXR PG - M RBD

CXR TG - K RBD

CXR VN - T RBD

CXR MY - Q RBD

CXR PR - X RBD

CXR CX - V RBD

&-

ALL FARES ARE SUBJECT TO CHANGE OR WITHDRAWAL

WITHOUT NOTICE.FARES ARE ONLY GUARANTEED IF

AUTO-PRICED AND TICKETED IN GDS ON THE SAME DAY.

01.ELIGIBILITY

NO ELIGIBILITY REQUIREMENTS APPLY.

02.DAY/TIME

IF THE FARE COMPONENT INCLUDES TRAVEL VIA NYC/CHI

THEN THAT TRAVEL MUST BE ON

ONE OR MORE OF THE FOLLOWING

ANY AA FLIGHT

ANY UA FLIGHT

ANY CO FLIGHT

ANY CX FLIGHT.

PERMITTED MON/WED/FRI/SUN DEPARTURE OF THE FIRST

INTERNATIONAL SECTOR.

OTHERWISE

PERMITTED 1201AM TO MIDNIGHT MON/TUE/WED/THU/FRI/SAT

OR SUN DEPARTURE OF THE FIRST INTERNATIONAL SECTOR.

03.SEASONALITY

PERMITTED 20JAN THROUGH 08JUN OR 10SEP THROUGH 07NOV

ON THE FIRST INTERNATIONAL SECTOR. SEASON IS BASED ON

DATE OF ORIGIN.

04.FLIGHT APPLICATION

THE FARE COMPONENT MUST NOT BE ON

ONE OR MORE OF THE FOLLOWING

CA FLIGHTS 1151 THROUGH 1200

CA FLIGHTS 3000 THROUGH 3999

CA FLIGHTS 4075 THROUGH 4098

CA FLIGHTS 4600 THROUGH 4990

CA FLIGHTS 5000 THROUGH 5999

CZ FLIGHTS 700 THROUGH 799

CZ FLIGHTS 7000 THROUGH 7999

9W FLIGHTS 4000 THROUGH 7999

HU FLIGHTS 8000 THROUGH 8999

SA FLIGHTS 7000 THROUGH 7157

SA FLIGHTS 7162 THROUGH 7999

QF FLIGHTS 200 THROUGH 399

QF FLIGHTS 2670 THROUGH 9999

CO FLIGHTS 3160 THROUGH 5499

CO FLIGHTS 6000 THROUGH 8634

CO FLIGHTS 8798 THROUGH 9999

AA FLIGHTS 5600 THROUGH 8399

UA FLIGHTS 1700 THROUGH 5199

UA FLIGHTS 5700 THROUGH 5799

UA FLIGHTS 8100 THROUGH 9999.

AND

THE FARE COMPONENT MUST BE ON

ONE OR MORE OF THE FOLLOWING

BA FLIGHTS 6200 THROUGH 6449

ANY IT FLIGHT OPERATED BY IT

ANY ET FLIGHT OPERATED BY ET

ANY IY FLIGHT OPERATED BY IY

ANY IC FLIGHT

ANY EY FLIGHT

ANY CA FLIGHT

ANY CZ FLIGHT

ANY 9W FLIGHT

ANY PG FLIGHT

ANY HU FLIGHT

ANY SA FLIGHT

ANY AI FLIGHT

ANY QF FLIGHT

ANY JQ FLIGHT

ANY CX FLIGHT

ANY MH FLIGHT

ANY PR FLIGHT

ANY TG FLIGHT

ANY VN FLIGHT

ANY CO FLIGHT

ANY AA FLIGHT

ANY UA FLIGHT.

05.ADVANCE RESERVATIONS/TICKETING

CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL SECTORS.

WHEN RESERVATIONS ARE MADE AT LEAST 60 DAYS BEFORE

DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 30 DAYS

AFTER RESERVATIONS ARE MADE.

OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL

SECTORS.

WHEN RESERVATIONS ARE MADE AT LEAST 30 DAYS BEFORE

DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 7

DAYS AFTER RESERVATIONS ARE MADE.

OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL

SECTORS.

WHEN RESERVATIONS ARE MADE AT LEAST 15 DAYS BEFORE

DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 5

DAYS AFTER RESERVATIONS ARE MADE.

OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL

SECTORS.

WHEN RESERVATIONS ARE MADE AT LEAST 7 DAYS BEFORE

DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 72

HOURS AFTER RESERVATIONS ARE MADE.

OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL

SECTORS.

WHEN RESERVATIONS ARE MADE AT LEAST 3 DAYS BEFORE

DEPARTURE, TICKETING MUST BE COMPLETED WITHIN 24

HOURS AFTER RESERVATIONS ARE MADE.

OR - CONFIRMED RESERVATIONS ARE REQUIRED FOR ALL

SECTORS.

TICKETING MUST BE COMPLETED WITHIN 12 HOURS AFTER

RESERVATIONS ARE MADE.

06.MINIMUM STAY

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER

THAN 1201AM ON THE FIRST SUN AFTER DEPARTURE FROM FARE

ORIGIN.

07.MAXIMUM STAY

TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN

6 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.

08.STOPOVERS

2 STOPOVERS PERMITTED ON THE PRICING UNIT

LIMITED TO 1 FREE AND 1 AT CAD 75.00.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

STOPOVER PERMITTED AT GUESTS OWN EXPENSE.

09.TRANSFERS

UNLIMITED TRANSFERS PERMITTED ON THE PRICING UNIT.

FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED

SURFACE SECTORS PERMITTED ON THE FARE COMPONENT.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

AS PER SPECIFIED PUBLISHED ROUTINGS.

10.COMBINATIONS

END-ON-END PERMITTED. VALIDATE ALL FARE COMPONENTS.

TRAVEL MUST BE VIA POINT OF COMBINATION.

ADD-ONS PERMITTED.

OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS

FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS

-TO FORM SINGLE OR DOUBLE OPEN JAWS/ROUND TRIPS

-TO FORM CIRCLE TRIPS

A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS

PERMITTED.

PROVIDED -

COMBINATIONS ARE WITH ANY FARE FOR CARRIER EY IN

ANY RULE AND TARIFF.

11.BLACKOUT DATES

NO BLACKOUT DATES APPLY.

12.SURCHARGES

ORIGINATING PAKISTAN -

MISCELLANEOUS/OTHER SURCHARGE OF USD 24.50 PER FARE

COMPONENT WILL BE ADDED TO THE APPLICABLE FARE PER

ADULT/CHILD/INFANT.

13.ACCOMPANIED TRAVEL

ACCOMPANIED TRAVEL NOT REQUIRED.

14.TRAVEL RESTRICTIONS

NO TRAVEL DATE RESTRICTIONS APPLY.

15.SALES RESTRICTIONS

TICKETS MUST BE ISSUED ON THE STOCK OF EY.

16.PENALTIES

CHANGES

ANY TIME

CHARGE CAD 100.00 FOR REISSUE/REVALIDATION.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

FIRST CHANGE FREE.

&--

CHANGE FEES MUST BE CODED AS XP IN THE TAX FIELD.

CANCELLATIONS

BEFORE DEPARTURE

CHARGE CAD 250.00 FOR CANCEL/REFUND.

AFTER DEPARTURE

CHARGE CAD 250.00 FOR CANCEL/REFUND.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

DEDUCT APPLICABLE ONE WAY FARE FOR THE JOURNEY

TRAVELED PLUS ABOVE CHARGE

CHARGE CAD 125.00 FOR NO-SHOW.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

CHANGES/ CANCELLATIONS MADE 08 HOURS PRIOR

DEPARTURE WILL BE CONSIDERED AS NO-SHOW.

&&&&&&&&&&&&&&&&--

NO SHOW CHARGE IS NOT APPLICABLE FOR INFANT

WITHOUT A SEAT.

&&&&&&&&&&&&&&&--

17.HIP/MILEAGE EXCEPTIONS

THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR

STOPOVERS.

18.TICKET ENDORSEMENTS

THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED

- VALID ON EY ONLY - AND - CONDITION APPLY - IN THE

ENDORSEMENT BOX.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.

ALL TICKETS ISSUED UNDER THIS APPROVAL MUST

REFLECT THE TRAVEL VALIDITIY -NOT VALID AFTER-

IN THE NVA BOX

19.CHILDREN DISCOUNTS

CNN/ACCOMPANIED CHILD PSGR 2-11 - CHARGE 75 PERCENT OF

THE FARE.

TICKETING CODE - BASE FARE CODE PLUS CH AND

DISCOUNT PERCENT.

OR - INF/INFANT WITHOUT A SEAT PSGR UNDER 2 - CHARGE 10

PERCENT OF THE FARE.

TICKETING CODE - BASE FARE CODE PLUS IN AND

DISCOUNT PERCENT.

OR - INS/INFANT WITH A SEAT PSGR UNDER 2 - CHARGE 75

PERCENT OF THE FARE.

TICKETING CODE - BASE FARE CODE PLUS IN AND

DISCOUNT PERCENT.

OR - UNN/UNACCOMPANIED CHILD PSGR 5-11 - CHARGE 100

PERCENT OF THE FARE.

TICKETING CODE - BASE FARE CODE PLUS CH AND

DISCOUNT PERCENT.

20.TOUR CONDUCTOR DISCOUNTS

TUR/TOUR CONDUCTOR PSGR - NO DISCOUNT.

21.AGENT DISCOUNTS

AGT/AGENT PSGR - NO DISCOUNT.

NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING. ‡ AGENCY DISCOUNTS APPLY ON Y/J/F CLASS CARRIER

PUBLISHED FARES. CONTACT CARRIER FOR DETAILS.

22.ALL OTHER DISCOUNTS

NO DISCOUNTS FOR OTHERS.

23.MISCELLANEOUS PROVISIONS

THIS FARE MUST NOT BE USED TO CALCULATE A

DIFFERENTIAL.

25.FARE BY RULE

NOT APPLICABLE.

26.GROUPS

NO GROUP PROVISIONS APPLY.

27.TOURS

NO TOUR PROVISIONS APPLY.

28.VISIT ANOTHER COUNTRY

NO VISIT ANOTHER COUNTRY PROVISIONS APPLY.

29.DEPOSITS

NO DEPOSIT PROVISIONS APPLY.

31.VOLUNTARY CHANGES

ENTER RD*31 OR RD‡LINE NUM‡*31 FOR VOLUNTARY CHGS.

33.VOLUNTARY REFUNDS

NO VOLUNTARY REFUNDS DATA FOUND.

35.NEGOTIATED FARES

NOT APPLICABLE.

IC.INTERNATIONAL CONSTRUCTION

NOT A CONSTRUCTED FARE

& On Wed, 6/29/11, [email protected] wrote:

From: [email protected]

Subject: Itinerary - Karachi, Pakistan - 4 Jun 2011 - (Itin# 137036220891)

To: [email protected]

Received: Wednesday, June 29, 2011, 1:29 PM

Note from Expedia.ca:

Payment ID: 260727225

Related Payment ID: 0

Date: 17/05/2011

Itinerary: 137036220891

Amount: C$1, 321.63

Action: Submitted

Form Of Payment: Visa

Expires: Jul 2011

Card Holder Name: Saqlain Syed

Processed By: Other

Purchase: Airline Fee

Transaction ID:

Authorization Code:

Extended Payment Details:

Card Holder Address: 81 Earlsdale Ave

Toronto, ON M6C1L2

Card Holder Phone: 1 (416) 7627224

This e-mail contains a copy of an Expedia.ca itinerary sent by Expedia.ca agent from Saqlain M Syed's account. For the most up-to-date information we recommend you view this itinerary online.

Karachi, Pakistan (Change name)

Click this link if you would like to create a similar itinerary.

Repeat this trip.

A valid passport is required for international travel. When children are traveling, additional documentation may also be necessary. It is your responsibility to meet entry requirements for the countries you are traveling to and connecting through.

Saved items

Flight: Toronto to Karachi

Traveler and cost summary

1 Adult C$962.00

Taxes & Fees C$359.63

Total C$1, 321.63

Flight tickets will be charged to your credit card by the airline. Separate charges will appear for each ticket purchased. All other parts of your trip (including booking fees and insurance) will be charged by Expedia.ca.

Flight summary

Traveling to Karachi

Sat 4 Jun 2011

Toronto (YYZ)

Depart 10:45 pm

Terminal 1 to Abu Dhabi (AUH)

Arrive 7:45 pm 1 day

Terminal 3

11, 127 km

(6, 914 mi)

Duration: 13hr 0mn

Etihad Airways

Flight: 140

Economy/Coach Class, Meal, 77W

Sun 5 Jun 2011

Abu Dhabi (AUH)

Depart 11:00 pm

Terminal 3 to Karachi (KHI)

Arrive 2:20 am 1 day

1, 292 km

(803 mi)

Duration: 2hr 20mn

Etihad Airways

Flight: 221

Economy/Coach Class, Meal, 77W

Total distance: 12, 419 km (7, 717 mi)

Total duration: 15hr 20mn (18hr 35mn with connections)

Traveling to Abu Dhabi

Wed 8 Jun 2011

Karachi (KHI)

Depart 5:50 am to Abu Dhabi (AUH)

Arrive 7:05 am

Terminal 1

1, 292 km

(803 mi)

Duration: 2hr 15mn

Etihad Airways

Flight: 222

Economy/Coach Class, Meal, AIRBUS INDUSTRIE A330-200

Total distance: 1, 292 km (803 mi)

Total duration: 2hr 15mn

Traveling to Toronto

Sat 12 Nov 2011

Abu Dhabi (AUH)

Depart 10:20 am

Terminal 3 to Toronto (YYZ)

Arrive 3:35 pm

Terminal 1

11, 127 km

(6, 914 mi)

Duration: 14hr 15mn

Etihad Airways

Flight: 141

Economy/Coach Class, Meal, 77W

Total distance: 11, 127 km (6, 914 mi)

Total duration: 14hr 15mn

Tip: You may be denied boarding unless you check-in for each flight at least 90 minutes prior to departure.

Travel documents

For travel outside Canada, most countries require a passport valid for at least six months beyond your return date. In addition, depending on your passport's country of issue and the country you are visiting, you may also need a visa and/or medical inoculations.

Entry to another country may be refused if all required travel documents are not complete. It is your responsibility to ensure that you have the appropriate travel documentation required by the countries you are travelling to and connecting through, and for re-entry back into Canada. When travelling with children, additional documentation may also be necessary. Please click here for up-to-date passport, visa and health information.

Note that living standards in other countries and the standards and conditions with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

Please contact us with any questions you may have about travel documents and preparation, toll-free at 1 (888) EXPEDIA (1-888-397-3342) / ( 1-613-780-1386). Expedia.ca is here for you 24/7.

Airline rules & regulations

Ticket changes may incur penalties and/or increased fares.

Ticket must be purchased by 4 Jun 2011.

Tickets are nontransferable and name changes are not allowed.

Please read important information regarding airline liability limitations.

For residents of Québec, prices include a contribution to the Indemnity Fund of C$3.50 per C$1, 000 of travel services purchased.

Prices may not include baggage fees or other fees charged directly by the airline.

Other penalties may apply. See an overview of all the rules and restrictions applicable for this fare. View the complete penalty rules for changes and cancellations associated with this fare. Flight schedule and itinerary changes will be communicated via the Expedia.ca member’s email address, immediately upon being provided with the specific details from the airline. All flight departure and return times must be reconfirmed directly with the airlines at least 72 hours prior to departure via their toll-free number or by verifying your Flight Status.

Travel Industry Council of Ontario

In accordance with the Ontario Travel Industry Act, 2002, this page contains detailed information on the names, addresses and registration numbers applicable to the providers of travel and ticket fulfillment services.

Ticket fulfillment services provided by Tour East Holidays (Canada) Inc., 15 Kern Road, Suite 9, Toronto, Ontario M3B 1S9. TICO Registration No.: 50015827

Date:

Company: Saqlain

Country: Canada   Province: Ontario   City: Toronto

Category: Cars & Transport

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