I signed a three year contract with Telus for a phone from the Caya Davie Street store.
I returned to the store 2 months later because Telus charged me for a service I did not ask for, and also because a feature of the phone stopped working. I was met with surliness, bad customer service and absolutely no interest from the employees of Caya in helping me to solve these problems.
When I asked them to please call Telus and have the mistaken charges removed, they called Telus and handed me the phone. I couldn't believe it, thi s arraogant 'customer service' person refused to help and wanted me to do her job!
With regards to the other matter, they more or less told me I was wrong and they were right, at which point they referred me to another cell phone store for service, that they could and would do nothing about this matter.
Caya is a total fraud, has nothing to do with our queer community, has nothing to do with you once they've sold you a phone and contract, do not offer any kind of fowwow up service and should be avoided at all costs. It's a Telus marketing - brand scam: beware