I inquired to rogers about opening up an account because Fido did not offer me what I needed in a cell phone. I researched all the companies and it appeared that Rogers offered the best rounded service at a compettitive price. From day one I was mislead into believing that I was getting what I paid for. Every bill and phone call was a different story then what was actually said. From being charged for call forwarding to being billed per minute as opposed as per second, to being told that my minutes were unlimited inbound and finding out that it was not, to being charged for text messages which were supposed to be included, to losing my voice mail or being charged an additional fee for the voice mail which I was told was initially included. I need to stop and take a breath because I was also told that since I was a new client I did not have the same capacity as a client who has been with Rogers for at least a year. Then to make matters worse, I was refused to speak to a Supervisor citing that no Supervisors were available and that one would call me back the next day which did not happen. The straw that broke the camels back was today when 2 weeks ago I had a credit of over 110 dollars and now being text that my account is overdue by 91 dollors!!! To end this, I have decided to cancel my account and pay a $500 dollar charge to cancel my account because of Rogers duplicity. I will go back to their sister company Fido and stick to a basic plan while spending an additional $35 dollars activation fee. I have been robbed and am upset that this company has done this to me. I ma an honest client and have NEVER taken advantage of anyone. I HAVE BEEN ROBBED!!!
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