Complaint / review / scam report
Bell Mobility
Excessive Data and Roaming Charges

I visited the States in the summer over a 3 day period. I have an HTC Touch phone that does not require me to have a data plan in Canada in order to use this feature. I was shocked to see my bill the next month with over $450 of data charges, and $100 in roaming charges. This is for a trip that lasted 3 days

I phoned customer service a number of times over the next month, hoping to get a reasonable customer service representative on the phone

Essentially I was told that I needed to have a data plan, and because I didn't have one, I was charged an outrageous rate per data. They said I should have called them in advance to inquire about the cost of data in the US before I left the country. Well, I didn't think of this, because I don't pay for data with my phone in Canada.

I asked what customer service could do to help me out, such as give me a rate based on an existing data plan. They all but laughed in my face. I asked what it would cost to cancel my contract and they said $360

I find this situation completely outrageous. The customer service agents were arrogant, rude, blamed me the customer for my ignorance and were happy to just have me cancel my plan over this. Nice customer service

Never again
Author: Contact with Author

Offender: Bell Mobility

Country: Canada   Province: Canada

Category: Telecommunications


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