Complaint / review / scam report
False data charges on cell phone

On two separate occasions, I was charged for excess data usage on my cell phone contract. $40. once and again $46.84. The charges for the lower amount were made for 4.716 Gb excess and for the larger amount for 999Kb!! That doesn't make sense, nor does the fact that the larger charges was for Sunday Sept 11th, a day on which my cell phone was shut off!! After a long and acrimonious argument with customer service and a threat on my part to cancel, file a lawsuit in small claims court and change to another provider, Telus most reluctantly offered to rebate the two excess charges. Since I do most of my data usage on Wi-Fi, which does not get charged on my data plan, and since all my other days charges showed as zero, Telus was forced to see the error. All this took place just after I upgraded to a better phone and a more extensive (and expensive) plan. I guess it's Telus' way of saying thank you. I now have to wait three years before I can get away from them, and it's going to be a long three years, with minimal cell and data usage, you can bet on that. I am monitoring data and cell usage on a daily basis from now on and a second instance will be a legal reason to dump Telus; screw me once, shame on you, but SCREW ME TWICE - SHAME ON ME!! It's not going to happen!!! I have the data usage file as proof, if anyone is interested
Author: Contact with Author

Offender: Telus

Country: Canada   Province: Québec   City: Pointe Claire (Montreal)

Category: Electronics and household app.


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