Complaint / review / scam report
NuEra and Union Telecom
Cannot handle my $328 Bill

PURPOSE: The purpose of this review is to inform any to-be customer with this company. Please read what happened to me and how the company (NuEra) responded me. The take away message is " They Are Thiefs with no prior credibility"

I responded to one indian agent by phone, he offered me 'best' rates to Pakistan (5 cents/min). They assigned me two seperate numbers (one for my landline and one for cellphone along with 10 digit PIN). deposited $39.

MY COMPLAINT:Once i got my Bell mobility monthly bill, I was charged $328 for long distance calling. infact these were the calls that I made in my local free night time. As it turned out to be, NuEra agent had given me WRONG access number, rather be a local access number, the guy gave me long distance number.

Nu ERA RESPONSE:

took me 2 weeks to get the Manager. Worst customer service staff, they can barely speak English. after 1 month of tiredless efforts the result is "the company can maximum give me $150 service credit for next month". thats is not What i WANT. i need the company to take care of that $328 which is caused by thier mal-service agent.

WHAT I WILL BE DOING NOW???? I am comitted to file a legal suit against this company soon.

REQUEST TO ALL: please beware of thier telemarketing. Please make sure you guys have done enough research on NuEra credibility before you signup any contract with them.

THANKS ALL
Author: Contact with Author

Offender: NuEra and Union Telecom

Country: Canada   Province: Ontario   City: Mississauga

Category: Telecommunications

0 comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.