I have been a member of this health club from it's very first day of opening, and I have seen it become neglected with regards to it's maintainance. I have heard complaints from other members that went from comments regarding the poor upkeep of the facilities and equipment, to comments about the owners and managers.
Recently, I was verbally embarrassed by the owner while I was attempting to speak to him about my membership. I never got a word in as he proceeded to badger and holler at me so that everyone could hear and it was publicly embarrassing.
I was the one who called and made an appointment with them. After speaking with the club's manager I got nowhere. The owner Neil, was then introduced to me. After we sat down, he started raising his voice and was very rude and arrogant.
According to my (anyone's) membership agreement, the club agrees to keeping the facilities and equipment in the same condition it was in, upon signing the agreement. So for anyone who signed to be a member when the club was still NEW, their contract agreements state the club will maintain the condition of the facilities and equipment, and they have not. This is a breach of contract on their part. The fact that "towel service" was denied to me many times over the years is a breach of my contract.
I am in arrears approximately $200.00 and yet the owner feels like he has the right to holler at me in front of his staff. I can't believe he kept shouting at me; " PAY ME MY MONEY~! JUST PAY ME MY MONEY~! "
Now, after they have shown me no respect as a customer, I have no intentions of paying him anything at all and I would like to see this man get what he deserves. Nothing ~!
Please write me with your story ~
R.T.
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