My complaint is simiar if not identical to the other complaints I have just read on you board.
I signed up for a family membership with my husband in Feb last year. I expected to get some help in setting up a exercise program to deal with a medical condition.
First appointment was with a nice woman who informed me she was a fitness consultant. She did some computer test based on my body and said that I needed to hire a trainer. She told me the cost. I shaid that I was on a limited pension for disablity and did not have that kind of disposable income.
I stayed with the club until Dec when I asked them to cancel my membership. I was told that that was not possible because I had years contract. They said that I could put this on hold (but still get charged)
or I could transfer to my husband. So I let them add 3 months to his account. I thought that this would then be over.
We did not received any charges until May. In May we were charged
35.00. In May I also lost my credit card and had a new one issued. This ment that they couldnt charge it again. I went to the club this week to deal with the money charged in May and was told that not only were they not going to cancel the May card but they would not cancel my membership until I paid them another $126.00 in arrears that they were unable to charge my credit card.
I lost my temper and left in a huff. On my way out I told everyone in the lobby not to join the club (in a rather loud voice).
I called head office and was told the same thing, pay the money and you can cancel the membership. If not we will refer payment to a credit agency.
Is there any recourse?