I always believed their system that they would give me a refund properly without checking my credit card statement. And I saw some of the refund came in so I didn't check it regularly if they are giving me a refund properly. One day, I decided to check my receipts with the credit card statement if they match andd found out that I didn't receive so much refunds from them since 2009. I keep almost every receipts and marked which one was returned on which date and which one I am keeping. I called them and asked to verify. They seemed to understand the issue according to the manager's response. After two weeks, the manager called me and said they couldn't find any shoes that I sent them. Their final decision is that they cannot refund $480 that they owe me and instead, they would offer me a gift card of $100. I don't want to buy a single shoe from them. The company is not operating the online shopping stie properly. They often don't send me an UPS return label so I had to call them multiple times for it. The agents said I only need one label to return two shoes. I spoke to the local UPS store manager and he said that's the reason why it's often happening. He said they are keep saying that we can use one label for multiple items and at the end we don't have proof for sending two shoes. He also said it's often happening to other customers. Please look into this issue. Thank you.
0 comments