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Canadian Tire Coventry Rd, Ottawa, Ontario Canada Store, Automotive Service Centre. Misleading information at the vehicle service centre and employee misconduct - - Posted today - Tuesday September 21, 2010 @ 9pm est.
I took my van in to have it certified yesterday. A requirement of the certification was to have both strut assemblies replaced due to a broken spring on one side, one bad ball joint, a tire, a light bulb as quoted "license plate bulb". All tallied, 1600 dollars. I bought a tire and some light bulbs following receipt of a detailed quote of all that was required. I took it across the river to Gatineau to a private garage and had the one strut, ball joint and new tire put on. $390.
I took it back to Cdn Tire this evening around 6pm to receive the certification and was advised it wasn't the license bulb but the reverse rear bulb. I asked polititely if they could replace the required bulb free of charge, due to the error and misleading info provided on the quote. I didn't receive an answer from the service manager and I had to ask again when he handed me the certification for the vehicle. Not even an appology for their error was provided to me. I was rather distraught at this point, by the waste of time I experienced buying, investigating and returning a bulb I didn't need. Unfortunately I asked to speak with the F'g manager. The response from the automotive service manager was that he was going to throw me out of the store. He asked me what right I had swearing at him. I told him none. He then told me to shut my fucking mouth as he proceeded over to the entrance of the store. obviously trying to intimidate me. He then walked back to his work area, got the general auto manager. The GM didn't show any remorse for the error as well and was not in agreement to replacing a $2.00 bulb free on my vehicle either. The same thing, no appology was offered for the error. YES, I was wrong for using the F word but boy do these managers at the automotive desk need a good lesson in how to treat customers and to be accountable.
I do intend on escalating this problem up the ladder.