Wednesday April 15th,
I brought my wife's car in for a seasonal tire change a routine service proided by Canadian Tire. Friday of that week I drove the car to Toronto and noticed a vibration. Upon inspection at the next service centre I noticed on my rear passenger side tire 2 bolts had come off and the rest were loose (one of which was a lock nut) I called Canadian tire immediatly. Ther service manager's response was that it could have been kids. They checked the video Saturday and the associate told me at that time they had not tightened the bolts fully. The serice manager then on Monday said that they had (a lie). Now while I received a full refund, when I went to the store in person the service manager nor the store manager made an apology in person. Had it been my wife she would have continued and the tire may have come off while driving 120km/h. The lack of concern for the seriousness of the situation has left me with little option but to no longer deal with Canadian Tire.
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