Complaint / review / scam report
Fido Solutions
Rude Customer Service

I recently cancelled my phone contract with fido due to extremely bad service and over charging of services. I re-signed my contract last December and trust me it was a huge mistake, this last year I have been calling and complaining about my phone bill and the crazy amount the monthly payments were I received rude and vague remarks from the customer service department. When I cancelled I had an outstanding balance from going on vacation to Europe and I was fine to pay that amount owing and I must say they did make an adjustment because I was not given the proper information going on my vacation. I spoke to someone and asked if the amount can be lowered to accommodate me in paying it off, they had refused and told me to resign with them in order to NOT have to pay the cancellation...I demanded to speak to a manager.

The manager was RUDE not only rude but very rude and threatened me that she was going to revoke the adjustment made the previous month because I was "refusing" to pay the whole bill. Which was NOT the case I was NOT refusing the bill from the previous month I was refusing the partial of the cancellation because I did not find it fair that I was paying for a service that I over paid for and was extremely unhappy with, I was very upset and told her that their service has gone down hill because I had been with them for 7 years, I was not happy with the way they treated me these last 10 months of my plan with them and that she was ridiculously rude and it was unacceptable. I told her they were to get their money but with my situation right now it would be when I could pay. I have never been so angry in my life, nor have I ever been treated so terribly by a company I mean even when I was with Rogers they treated me with some more respect.
Author: Contact with Author

Offender: Fido Solutions

Country: Canada   Province: Ontario

Category: Shops, Products, Services


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