Buyer beware, fraud, ordered a bouquet, they substituted for a cheaper less attractive arrangement. When I complained, the manager said it was in their substitution or replacement policy.
This is fraud - if a person orders something and it is replaced with an inferior product without the customer's permission.
They would not replace the arrangement, or give a refund.
It was a huge disappointment, and rip off.
HOw many other customers experience this same problem?
Pass the word around, this company should be X Bloom.
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